A manufacturer of industrial woodworking machines has to service those machines at the customer site. Any machine failure results in lost production throughput and the expense of a technician traveling to the site.

Using Vital, the customer's own technicians can don a pair of smart glasses and instantly be connected to experts at the manufacturer's headquarters, who can see exactly what the customer is seeing and guide them through diagnosis and repair. The customer's production line is back up and running rapidly, and the manufacturer can deploy their valuable expert team far more efficiently.

Technicians assembling satellite circuit panels rely on complex instructions and constant inspections to ensure complete accuracy. With traditional paper and desktop instructions, the technicians must regularly move away from the work site to review instructions. Once each assembly step is completed, work pauses while an expert inspects and approves the work.

Wearing smart glasses running Vital enables the technicians to review work instructions without downing tools or moving away from the work site. Inspections can be carried out instantly and remotely via virtual presence, allowing quality experts to be deployed far more efficiently.

A commercial HVAC servicing company depends on its network of junior technicians to provide on-site support to its customers. The junior technicians often lack the experience to carry out more complex repairs, and an expert must be sent instead. Experts are a scarce resource and often located far from the customer site.

With Vital, junior technicians can instantly have a remote expert looking over their shoulder and pushing diagrams to them, to guide and train them through a diagnosis and repair. First-time fix rates and customer satisfaction are significantly higher, and travel time and costs greatly reduced.